Your pieces are made with love in Pittsburgh and not mass produced. This mean it can take as much to 2-5 days before shipment. If there happens to be more of a wait we do our best to drop you an email. Be assured we do our best to get them to you as quickly as possible, promise! All orders placed over the weekend will not be processed until the coming Monday.
You should receive three emails regarding your order. One, of confirmation of order placement. Two, to let you know that your order is being filled and packed to ship. Three, a confirmation of shipment of your package including a tracking number.
Sent via USPS
Your domestic order should take about 2 to 5 days once shipped depending on your location. You can follow your package with the tracking information given with your shipping confirmation.
Your international order should arrive 1 to 3 weeks after we ship it. Please be patient! It's on its way! We are no longer able to track an order once it makes it past customs. You should receive a custom's number via email when you are notified that your package has been shipped. Use this number to assist you on tracking down your package once it has been sent.
Some countries may charge import duties or other random fees. Sorry, we have no control over this and it's your responsibility to pay for any fees. We value your package at the accurate amount you paid for the item through our website.
We are not responsible for any lost or stolen packages once it has been shipped from our studio. Orders are sent to the exact address given to us for shipping. We are not responsible for the cost of lost or returned packages due to a wrong address.
Goods sold are non-refundable, unless fault or breakage occurs upon arrival or first month of wear. We quality check every piece before it is shipped out but, there is always human error. If this happens to be the case, please drop us an email. If you have any other issues with your order please don't hesitate to get in touch with us to see how we could make your experience wearing our jewelry better. Please make sure to include your order number with your email!
If you feel received an item that just won't fit... let us know! We'll do our best to work with you to get the perfect fit.